Yes! We provide a 30 day money-back guarantee for all our customers.
We will refund you if you're not satisfied with your products.
Simply use your product as it is intended and if you're not satisfied contact us before 30 days - we will refund you minus the shipping expenses we incur.
It depends on where you are and which shipping option you choose.
EXPRESS DELIVERY TIMES:
AUSTRALIA is 1-3 working days NEW ZEALAND is 2-3 working days UNITED STATES is 2-3 working days
STANDARD DELIVERY TIMES:
AUSTRALIA is 3-6 working days NEW ZEALAND is 3-6 working days UNITED STATES is 5-6 working days REST OF WORLD is 9-14 working days
We ship to over 100 countries all over the world. Shipping costs will apply, and will be added at checkout.
We use major international and local couriers. You’ll be asked to select a delivery method during checkout.
AUSTRALIA is Australia Post NEW ZEALAND is DHL + NZ Post UNITED STATES is DHL + USPS REST OF WORLD is DHL
Yes! All Kubu products are vegan.
Yes! All Kubu products are cruelty free. All our products are vegan with no animal by-products. We do not test any of our products on animals. We love our furry friends!
Absolutely! Please contact us and one of our friendly team will help you choose.
Facebook Messenger - Clickhere to contact us on Facebook Messenger.
Phone - Call our Australian operations during business hours on +61 8 6248 5072.
Email - Email your enquiry to our helpful team at firstname.lastname@example.org
We prioritise to source our ingredients from their local native origin. For example our Eucalyptus comes from Australia and our Balinese Volcanic Clay comes from Bali. Our first priority is to source certified organic ingredients where possible. All Kubu ingredients are natural, toxin free and there are no synthetic chemicals.
Everyone's skin is unique so everyone's experience can differ.
Luckily, as all Kubu products are 100% natural with zero toxins, synthetic chemicals, fragrances or preservatives most people's skin love our products!
If you do have any known skin concerns, you can always consult with your GP or test the products on a small patch of skin.
Layer your skincare products from thinnest to thickest. Water-based moisturisers like Boost Face Cream should be applied first (as water cannot penetrate oils). Light weight oil-based serums like Replenish Face Serum or Regenerate Night Serum applied next. Finally, apply face oils like Glow Face Oil to seal in moisture and nutrients, as well as protect against daily environmental pollutants.
We are very passionate about looking after our environment and are part of the Eco-Packaging Alliance.
That is why our bottles and jars are glass and aluminium - in fact all our products come in either recycled or recyclable materials.
Our shipping materials are 100% home compostable including the boxes, mailer bags, peanut padders and tissue paper.
Yes! All our shipping is carbon neutral.
The Kubu Experience 3/33 Malcolm St West Perth, WA, 6005 Australia
We ship all our orders from our Australian warehouse.
If you are in Australia, New Zealand or the USA you will have no import duties to pay.
If you are located in some other countries, you may receive duty and VAT charges upon import. Kubu has no control over these charges - it is entirely up to the local government / border security and customs office.
If you refuse to pay the additional fees at the time of delivery, then your shipment will be returned to us. At that point in time, Kubu agrees to refund your purchase cost (minus shipping cost to and from your country).
We accept a range of payment methods including:
Visa Mastercard American Express Paypal Cryptocurrencies Afterpay Apple Pay Google Pay
Yes! We accept a range of cryptocurrencies.
At the checkout, select the Coinbase payment method. You will be able to pay with Bitcoin, Bitcoin Cash, Dai, Ethereum, Litecoin or USD Coin.
We accept Afterpay in Australia and New Zealand.
If you have an Afterpay account simply select this option at the checkout.
Yes we accept Paypal.
If you have a Paypal account simply select this option at the checkout.